Costumer Service Reps

The Customer Service Representative is responsible for the day-to-day interactions with our customers and the process of managing their inquiries. This includes receiving, screening and routing inquiries, providing appropriate responses and follow-ups, liaising with supervisors and managers on behalf of the customer and managing escalation.

Receive customer inquiries via phone or chat.

Review the inquiry to determine if it is appropriate for handling by a customer service representative

Provide appropriate response or follow-up based on the issue raised in the inquiry

Liaise with managers on behalf of customers to ensure their needs are met

Handle any escalations as necessary

Customer service experience preferably with a focus on insurance.

Attention to detail, problem-solving skills, ability to multitask and prioritize tasks

Team player with the ability to work in a fast-paced environment