Customer Service Representative

Join to apply for the Customer Service Representative role at Brady Corporation

The Customer Service Representative plays a key role in engaging with external customers and collaborating with our internal sales team to deliver exceptional customer experiences. This position requires a proactive approach to addressing customer needs, fostering satisfaction, and upholding our commitment to excellence. The ideal candidate is service-oriented, enthusiastic, and dedicated to creating positive outcomes for our customers and the team.

• Act as a customer advocate to resolve product, delivery, and service issues effectively.
• Process sales orders within two (2) hours of receipt and assisting with expedited requests as needed.
• Ensure order accuracy by verifying customer purchase orders and making necessary corrections.
• Communicate order delivery statuses promptly via email or phone.
• Follow up on open quotes to address customer inquiries, involving Solutions Consultants when required.
• Provide Tier 1 support for service and software-related needs, escalating technical support cases as necessary.
• Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement.
• Contribute to the team’s overall success through assigned tasks and responsibilities.
• Promote a collaborative and respectful workplace environment.

• Associate degree or equivalent education from a two-year college or technical school.
• 1-2 years of related customer service experience.
• Proficiency in Microsoft Office Suite, virtual meeting tools (Zoom, Teams), and phone systems.
• Effective communication skills for diverse settings.
• Strong mathematical aptitude.
• Critical thinking and problem-solving capabilities.

AB&R® (American Barcode and RFID) is the leader in loT solutions, equiping business across all industries with advanced technology to identify, track, and manage inventory and assets throughout the supply chain. AB&R's solutions and services include product identification with high-performance printing and compliance labeling through real-time visibility and traceability, and the managed and professional services to support them all. With 40 years as a trusted expert in technical innovation, performance, and cost effectiveness.

AB&R's solutions improve efficiency and productivity that transforms companies all around the world.

AB&R is proud to be part of Brady Corporation, a global leader in safety, identification and compliance solutions headquartered in Milwaukee, WI.

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Education reimbursement opportunities
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program