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Service Desk Support

Job in Phoenix, Maricopa County, Arizona, 85003, USA

Listing for: Next Level Business Services, Inc.

Full Time position
Listed on 2026-01-12

Job specializations:

Customer Service/HelpDesk
HelpDesk/Support, Technical Support
IT/Tech
HelpDesk/Support, Technical Support

Year of experience required: 7-8 Yrs (Max)

Here is a JD for your requirement:

Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).

Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Take ownership and responsibility of an issue from start through to a successful resolution.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

Co-ordinate with the Incident Management team during major incidents.

Flexibility and ability to work on a rotational shift (24/7) Support model.

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