Customer Service Associate II

Job Description

National General is part of The Allstate Corporation, offering various insurance products through independent agents and direct to consumers.

• Answer high volume inbound calls and provide effective customer service regarding property insurance.
• Support borrowers and carrier/agents by providing detailed information on how to obtain their property insurance.
• De‑escalate calls, process complaints, and handle disbursement of premiums.
• Cross‑train to assist with borrower follow‑ups.
• Assist answering questions in the help desk.
• Meet and maintain availability standards, schedule adherence, and attendance guidelines.
• Update records and note system as required.
• Process inbound telephone calls from borrowers, insurance agents/carriers regarding premium disbursements and property insurance to resolve customer inquiries.
• Deliver timely, accurate customer service ensuring the highest level of satisfaction.

• High School Diploma or GED (Preferred).
• 0‑2 years experience (Preferred).
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation: $19/hr this position is full‑time and entry level. National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. Candidates must be authorized to work in the United States.

• Entry level

• Full‑time

• Other

• Insurance and Financial Services