GSD Support Associate

Join to apply for the GSD Support Associate role at Konica Minolta Business Solutions U.S.A., Inc.

Konica Minolta currently has an exciting opportunity for a GSD Support Associate. This role provides a chance to support customers in a fast‑paced environment and to grow within a global technology leader.

• Provide an exceptional service experience when handling incoming customer requests
• Determine the reason for the request and, if necessary, route to applicable functions
• Perform basic triage to determine the best course for service issues and/or elevate to level 2
• Log service incidents accurately and assist customers with other requests as needed following prescribed processes and procedures, including systems, schedule adherence and tool utilization
• Communicate clearly and professionally with customers to handle requests efficiently
• Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi‑media
• Gather information of the customer request and determine best course of action
• Identify urgent situations that require additional actions to satisfy the customers’ needs, including supply sourcing/expediting and incident escalation
• Follow through on customer commitments, research as needed using available resources
• Actively participate in learning opportunities and complete assigned curriculum in a timely manner; apply knowledge to continuously improve the customer experience
• Complete projects and tasks as assigned by management

• High school or equivalent
• Entry level with some experience preferred in a call center environment
• Excellent verbal and written communication skills
• Good customer service and interpersonal skills
• Ability to problem solve and perform basic troubleshooting
• Computer skills – Microsoft Office, Word, Excel, Power Point
• Positive attitude and collaborates well with team members
• Ability to multi‑task work in a fast‑paced environment
• Requires sitting at a desk with a computer monitor for several hours at one time
• Vision requirements: close vision, peripheral vision, depth perception, and ability to adjust focus
• Occasional travel as requested

Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd.

is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.