Police Communications Dispatcher Job Phoenix area,Arizona USA,Customer Service/HelpDesk

This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Phoenix. Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Apply right away; recruitment may close without notice.

Performs other duties as required. This is a competitive classification.

Must successfully complete the examination process.

View the exam plan for more information.

Criticall (Data Entry) = Pass/Fail
Criticall (Non-Data Entry) = 100% weighted

If you have a disability which may require an accommodation, please notify Human Resources in writing prior to the test date.

Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.

Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.

Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.

Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard.

Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.

Greets visitors in person in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative personnel, other agencies, etc.

Provides back‑up coverage for Department public safety call takers.

Knowledge of

business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memorandum, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects for various levels of leadership.

Skill in

communicating clearly, concisely and effectively, both orally and in writing.
the operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
the use of computer/keyboard devices to retrieve and/or enter information.
effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
the use of modern office equipment (e.g. various keyboards, multi‑line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.

Ability to

type at 40 net words per minute or equivalent acceptable keystrokes for accurate and timely information entry into CAD and other computer programs.
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