Service Scheduling Agent

Service Scheduling Agent

Courtesy Automotive Group, a family‑owned automotive partner since 1955, is hiring a Service Scheduling Agent for our Service / BDC department in Phoenix, AZ. The role involves handling inbound and outbound service calls, scheduling appointments, and delivering exceptional customer experiences.

Location: Phoenix, AZ
Department: Service / BDC
Start Date: ASAP
Base Pay: $16.00/hr + commission

• Answer inbound service calls and assist customers with scheduling appointments.
• Make outbound calls to confirm appointments, follow up on recommendations, and contact declined services.
• Listen carefully to customer concerns and accurately document details in the system.
• Coordinate with service advisors and technicians to ensure smooth appointment flow.
• Maintain a friendly, professional demeanor while handling multiple calls and inquiries.
• Update customer records, verify information, and follow dealership processes.
• Work collaboratively with teammates and management to meet department goals.
• Provide accurate information on dealership services, promotions, and policies.

• Excellent communication skills — clear, confident, and professional on the phone.
• Strong customer service mindset with patience and empathy.
• Positive, upbeat, and professional attitude — even under pressure.
• Active listening skills with the ability to understand and meet customer needs.
• High attention to detail — accurate data entry and appointment scheduling.
• Reliable and punctual — shows up on time, ready to work, and follows through.
• Comfortable using phones and computers simultaneously while multitasking efficiently.
• Team player who works well in a fast‑paced dealership setting.
• Coachable and eager to learn dealership systems and processes.
• Strong organizational and time management skills.

• Previous experience in a call center, BDC, or customer service role.
• Basic understanding of automotive service scheduling or dealership operations.
• Familiarity with CRM systems or appointment scheduling software.

• Competitive compensation.
• PTO.
• Employee discounts.
• Health, dental & vision insurance.
• Company‑sponsored life insurance.
• 401(k) retirement savings plan.
• Career growth opportunities.
• Values‑driven culture built on professionalism, integrity, and a fun family atmosphere.

Our interview process typically includes a phone interview, one or multiple in‑person interviews, background check, drug screening, and a driving record review. If you are ready for a rewarding career and opportunities for advancement, consider joining the Courtesy Automotive Group family.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.