Outbound Customer Service Representative – Tree Evaluation Scheduler

Outbound Customer Service Representative – Tree Evaluation Scheduler

Join to apply for the Outbound Customer Service Representative – Tree Evaluation Scheduler role at Valley Tree Care

We are seeking an energetic and motivated individual to join our team as an Outbound Customer Service Representative – Tree Evaluation Scheduler. In this role, you will primarily make outbound calls to potential and existing customers to offer free tree evaluations and connect them with our arborists for a no-obligation assessment.

• Make outbound calls to homeowners from a provided list
• Introduce our tree care services in a friendly and informative way
• Explain the benefits of a free tree evaluation
• Schedule appointments for certified arborists to visit and assess customers’ trees
• Answer basic questions and handle initial concerns
• Maintain accurate records of calls and customer responses

• High school diploma or equivalent
• Strong communication skills and a confident phone presence
• Positive attitude and a customer-first mindset
• Ability to handle rejection professionally and stay motivated
• Comfortable working with call scripts and customer tracking tools
• Previous customer service or sales experience is a plus, but not required
• Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (in-office)
• Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona

• Compensation: $19.00 an hour, plus bi-weekly bonus
• Benefits:
  Medical Insurance, Dental Insurance, Paid Company Holidays, One Week Paid Time Off, 401k
• Perks:
  Paid training, supportive team environment, opportunities for growth and bonuses based on performance

• Full-time

• Entry level

• Other

• Consumer Services