Customer Service Representative - Call Center

Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

• Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers.
• Handle an average of 80-100 inbound calls per day.
• Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
• Escalate complex scenarios to the 2nd tier level of support for resolution.

In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:

• 6+ months of call center customer service experience.
• Ability to handle a high call volume.
• Strong communication and active listening skills.
• Basic Microsoft Office and email correspondence experience.

Pay:

• $18/hr.
• Ability to increase to $20/hr within first 3-6 months.

Location:

• In Office - Phoenix, AZ 85027.
• Hybrid schedule can be earned after training.

Schedule:

• Training schedule:
  Mon - Fri, 8:30am - 5:00pm.
• AFTER training:
• LATE MORNING shifts only (11am - 7:30pm ~or~ 11:30am - 8:00pm).
• Must be okay working 1 weekend shift per week.