Member Experience Specialist - Healthcare Entire Family

Member Experience Specialist - Free Healthcare Benefit for Entire Family!

At Redirect Health, we’re on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Member Experience Specialist roles.

Are you a problem‑solving guru with a passion for transforming challenges into success stories? Join our healthcare team as a Member Experience Specialist and take on a crucial role in addressing escalated problems and ensuring that every member’s experience concludes with a positive and impactful narrative. As a dedicated and empathetic specialist, you will collaborate with various stakeholders to resolve complex issues, leaving members with a sense of satisfaction and empowerment.

We’re redefining healthcare by removing the financial burden for our team members and their families. Here’s what FREE healthcare means for you:

• No out‑of‑pocket maximums

That’s right—your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It’s our way of ensuring you can focus on what matters most—your health and well‑being.

As part of the Redirect Health team, you’ll play a vital role in delivering exceptional care and support by:

• Issue Resolution: Serve as the primary point of contact for members facing escalated problems or challenges. Utilize your exceptional problem‑solving skills to investigate, analyze, and resolve complex issues, ensuring timely and satisfactory resolutions that align with our organization’s values and policies.
• Empathetic Engagement: Engage with members in a compassionate and empathetic manner, actively listening to their concerns and understanding their perspectives; communicate precise timelines and execution.
• Communication: Communicate clearly and empathetically with members, and providers, explaining complex healthcare information, coverage details, and resolution steps in a concise and understandable manner.
• Documentation and Analysis: Maintain accurate records of member interactions, issue resolutions, and feedback. Analyze trends in escalated problems to identify opportunities for process improvements and proactively prevent future issues.
• Escalation: Escalate complex or unresolved issues to senior team members or relevant departments for further investigation and resolution.
• Turning Challenges into Stories: Skillfully transform issue resolutions into inspiring narratives of triumph and growth. Craft compelling stories that showcase members’ journeys from adversity to resolution, highlighting their resilience and the support they received from our healthcare services. Create a great story for our members to share.
• Compliance: Adhere to healthcare industry regulations, policies, and privacy standards when handling member information and resolving issues.
• Team
  
  Collaboration:
  
  Work closely with colleagues to ensure seamless coordination and resolution of member issues.

• 1 year of experience in a customer service role with a heavy emphasis on phone communication, Required.
• Proficiency in using Microsoft Word, Excel, and Outlook, Required.
• Happy and friendly disposition; highly self‑motivated individual with the ability to be a great team player, reliable, and strong oral and written communication skills, Required.
• High School Diploma or GED, required.
• A commitment to compassionate, team‑centered care.
• Various skills and backgrounds welcome!

• Pay Range: $19.84 - $23.87/hour.
• FREE Healthcare Benefit for You and Your Family – No payroll deduction.
• Paid Sick & Vacation Time.
• Access to a 401K saving plan after 6 months.
• Flexible Work Options

2020 N. Central Avenue, Phoenix, AZ, 85004