Assistant Case Manager; Case Aide)‐ Center

Assistant Case Manager (Case Aide) – Welcome Center

Phoenix, AZ 85021 |

Shift: Tuesday - Saturday, 12:00 p.

- 9:00 p.m. | Salary: $18.55 - $18.70 hourly | Grade: 14 | Closing Date: 2/1/2026

• Transport clients and ensure proper use of child safety seats
• Assist clients with application processes
• Provide Case Assistance to participants involved in child safety services
• Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
• Provide trauma‑informed care to children
• Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
• Participate in professional meetings and deliver goods as requested
• Document client interactions and activities

You may also be required to work outside of regular hours, including weekends, holidays, and overtime.

• Understand child development needs, behavioral needs, and cultural influences on families and communities
• Familiarize yourself with community resources and services that support children and families
• Use strong communication skills, including active listening, de‑escalation, and clear verbal and written communication
• Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work

• High School Diploma or GED.
• Valid driver’s license and a satisfactory 39‑month driving record.
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and Public Record will be considered.
• Ability to obtain and maintain CPR certification.

• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602‑255‑3141 or by email uests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.