Business Strategy & Initiatives Mgr - Change Management Lead

Overview

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

Client Services is a dynamic, fast-paced organization serving millions of clients across Consumer & Small Business. With the pace of change accelerating—especially with the growth of AI, digitization, and modernization—we need a strong, strategic leader to build, mature, and centralize our change capabilities. This role is critical to shaping the future of how Client Services activates strategy, manages change, and drives strong outcomes across a large-scale organization.

This Change Management Lead role is responsible for building, deploying, and managing the Strategy Activation Model and its supporting pillars, driving change across a complex and distributed organization. This includes developing centralized routines, simplifying processes across segments, maturing governance, and ensuring change efforts are well‑controlled, policy‑aligned, and impactful. The leader will partner closely with Client Services leadership, Horizontal Process Owners, Transformation, Client Experience, and other enterprise teams to ensure change is effective, well‑prioritized, and aligned to our strategic agenda.

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives

LOB Specific Responsibilities:

• Build, deploy, and manage the Strategy Activation Model and supporting pillars for Client Services.
• Lead change management across a large and complex organization, simplifying and centralizing processes where possible.
• Reduce volume and complexity across 600+ CAST entries by driving prioritization and focusing on the most impactful work.
• Partner closely with Horizontal Process Owners, Transformation, and Client Experience teams to ensure change is coordinated, strategic, and well-executed.
• Lead and continuously improve change intake processes, ensuring initiatives are properly classified and fully documented.
• Ensure adherence to Consumer Change Governance, including UCRA, materiality assessments, and policy compliance.
• Oversee and enhance governance routines, ensuring documentation, decisions, and approvals meet enterprise expectations.
• Maintain a centralized and accurate change portfolio with dashboards and reporting for leadership visibility.
• Drive annual and continuous planning submissions, ensuring alignment to strategic priorities…