Product Manager

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and Park Smart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations.

We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WEare the company for you. We invite you to bring your passion and experience to our team!

Our core offering is the provision of a high-value, high service laundry amenity to property owners to meet the laundry needs of their residents. Our success is highly dependent on ensuring high availability and performance of our machines, while delivering frictionless user experience for residents. This in turn enhances the reputation of the property, leading to long-term business relationships with our clients.

As an experienced Product Manager, you will work to productize our “laundry room experience” ensuring that we partner with the industry’s leading OEMs in commercial laundry, IoT and payment technology to deliver the most reliable, intelligent, connected laundry amenities to serve a variety of customer segments. You will partner closely with product marketing and sales to lead a strategic shift in our go-to market in how define, structure and commercialize our offering based on market research, segmentation and customer expectations.

You will report to the Chief Product & Services Officer and be part of the Product & Services Leadership Team.

A critical element of this role will be to serve as a primary interface to our major OEM partners aligning our market and product requirements with product and technology roadmaps that meet our customer experience, service, and commercial requirements.

• · You will establish and manage the Strategic OEM Partnership Program, setting qualification standards and outlining framework requirements.
• You will be responsible for developing and maintaining Market and Product Requirement Documents (MRDs/PRDs) outlining performance, reliability, and serviceability standards, as well as platform requirements necessary to enhance customer experience and support digital service enablement.
• You will work closely with OEMs to align our requirements with their technology roadmaps, encompassing controls, HMI, and connectivity features. Furthermore, you will oversee OEM commitments as they are incorporated into partner development cycles.
• You will establish and manage OEM scorecards covering equipment reliability, parts availability, performance SLAs, and quality of technical support, drive accountability and continuous improvement through regular business reviews.

• Own the requirements coordination process between OEM’s and WASH product quality and field operations teams for all new equipment introductions, ensuring readiness across platform integration, field service, and customer experience before commercial launch.
• Build and maintain an NPI (New Product Introduction) process that defines product testing requirements (in-house and as part of fleet) and ensure repeatable, cross-functional alignment ahead of launch milestones.

• In partnership with our digital product and marketing team, you will define the experience and strategies that lead to higher usage, as well as capture higher percentage of residents choosing to use the on-site laundry amenity.
• Manage the roadmap for room-level intelligence, and our connected room vision that results in digitally enabled service, real-time diagnostics and usage metrics.
• Work with the Digital Product Owner to ensure front-end resident and property manager requirements are clearly scoped, sequenced, and…