Client Service, Senior Associate; Consulting​/Institutional

Client Service, Senior Associate (Consulting/Institutional)

Phoenix, Arizona, United States

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

Hybrid position based out of our Phoenix office.

• Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
• Manage client requests including project scope changes, expert scheduling and rescheduling, follow-up queries for experts, as well as facilitating new project requests.
• Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
• Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
• Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services.
• Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests.
• Be knowledgeable of and follow any client-specific compliance procedures.

• Bachelor’s or Master’s degree.
• 2+ years of professional experience.
• Intellectual curiosity and desire to learn.
• Attention to detail: ability to follow a multi-pronged email thread, handle scheduling, pick up on details of client requests, and manage specific requirements.
• Sense of urgency: thrives in a fast-paced environment with many stakeholders and understands client needs.
• Process-oriented: remains organized when working on multiple projects and completes processes in alignment with NY and Boston teams.
• Advanced professional communication: communicates with consultants at top global consulting firms as well as experts, organizes high volume of information into concise emails, and maintains highest customer service etiquette when dealing with stressed clients.
• Experience with consulting or professional services is a plus.

The annual salary for this position is $60,000. Additionally, this position is eligible for annual commission based on performance.

You will also be eligible for the following benefits:

• 15 PTO Days, 10 legal holidays, and sick days.
• Comprehensive Medical, dental, and vision plans.
• 401(k) match up to 10% of employee contribution, life insurance, paid time off, and parental leave plans.
• Commuter benefits and corporate discounts.
• Development opportunities through the Linked In Learning platform.
• Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office.
• Year-round corporate athletic league.
• Casual work environment, team building, and other social events.

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts and 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

As set forth in Guidepoint’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.