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Director-Compliance Enterprise Technology Services

Job in Phoenix, Maricopa County, Arizona, 85067, USA
Listing for: American Express
Full Time position
Listed on 2026-03-08
Job specializations:
  • Business
    Risk Manager/Analyst
Job Description & How to Apply Below
Position: Director-Compliance for Enterprise Technology Services
** Description*
* At American Express, our culture is built on a 175-year history of innovation, shared  values  and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

** Global Risk & Compliance*
* The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

** How will you make an impact in this role?*
* This position will be part of the 
** Enterprise Technology Services 2*
* ** nd*
* ** Line Compliance team 
** and will support the objective to lead and drive an effective Compliance culture, elevate the control environment, and anticipate and escalate risks with focus on all areas within the Technology Services organization, including Information Security, Enterprise Architecture, Platforms, Data and AI, Enterprise Digital and Digital Acquisition Platforms across US and International markets.

** Responsibilities*
* + Provide regulatory risk subject matter expertise to Enterprise Technology Services business and key stakeholders and provide effective challenge where appropriate.

+ Develop and maintain a working knowledge of applicable laws, regulations, and standards in areas related to anti-money laundering, sanctions, anti-corruption, data protection and privacy, consumer protection and fairness, so risk practices comply with overall regulatory frameworks and expectations.

+ Oversee 2 nd  line Compliance Officer implementation of enterprise Compliance risk management program including relevant programs, policies, and standards to ensure risk is aligned with the business unit's and institution's risk appetite.

+ Identify, assess and monitor Compliance risks, including evaluation of control effectiveness. Determine whether corrective actions are needed or are sufficient to reduce residual risk to acceptable levels while addressing risks of non-compliance, consumer harm, or other regulatory violations.

+ Monitor, evaluate and assess Enterprise Technology Services' compliance with regulatory expectations including reviewing reporting, and seeking external perspective to understand risks, identifying deficiencies and escalating issues timely, and implementing corrective actions to maintain alignment with regulatory obligations.

+ Identify, track, prioritize, and provide effective challenge of compliance risk-related issues and events in a timely manner, so as reduce risks to acceptable levels and prevent reoccurrence.

+ Influence and embed a strong risk-aware culture throughout the team and broader organization, encouraging proactive risk management behaviors at all levels.

+ Lead, coach and develop a team of 2 nd  Line Compliance colleagues

** Minimum Qualifications*
* + Strong leadership and collaboration skills, and experience leading in a matrixed and agile environment and on cross-functional teams.

+  Exceptional communication skills to synthesize key messages, prepare materials, and tailor appropriately for the audience.

+ Strong understanding of consumer protection regulatory frameworks such as (UDAAP, ECOA, FCRA, EFTA, TILA, etc.) and compliance management systems preferred.

+ Strong…
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