Capacity Planning, Business Process Manager II

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* Work Location:

** Phoenix, Arizona, États-Unis d'Amérique
*
* Hours:

** 40
* * Pay Details:**$91,000 - $136, 240 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Fonctions des services habilitants de l’entreprise
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* Job Description:

*** Our capacity planning team bridges the gap between finance and operations by leveraging data to tell the most realistic story behind each team's operating capacity and staffing needs. Our team is responsible for building and maintaining capacity plans for Core Ops and Residential Lending Ops. The work we do is crucial as it guides FTE budgeting, ensuring each team is set up for success in achieving their financial and operating goals.
*** Remote
* **
* Schedule:

Monday-Friday 8:00am-5:00pm EST
**** Job Description

Summary:

*** Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections. Including identifying opportunities for operation efficiencies with supported businesses.
* Forecast volumes, work rates, and attrition as needed. Track accuracy and update projections.
* Work with front line managers to understand monthly performance results, plan for demand and productivity changes in the business and make staffing recommendations to senior managers and executives
* Complete monthly reporting activity for executive presentations
* Conduct analytics to identify operational inefficiencies and recommend changes to staffing plan. This includes gathering and validating data, conducting analysis, and presenting results to partners and business managers. This may be ad hoc for a specific business, a scalable analysis to be applied across multiple businesses, or an urgent task to support executive decision making.
* Work with peers across the organization to gather results/inputs and to implement fair/appropriate performance improvement targets into capacity plans for served businesses
* Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team's capacity planning process and tools.
* Embrace the one team mentality by providing mentorship and collaboration with peers and partners.
** Depth & Scope:
*** Facilitates the documentation of all processes and controls
* Serves as the subject matter expert on all of the units functions and processes
* Defines, designs, and supports process improvement initiatives across…