Assistant Manager, Quality Control

About the Role

This role will be responsible for helping to manage the Quality and Enablement team within the outbound (fulfillment) operations organization. Key responsibilities include establishing reports and analyzing KPIs, creating and validating SOPs, partnering with cross‑functional departments and leaders, analyzing audit reports and identifying anomalies to provide SMART action plans, facilitating onboarding, audits and training as needed. Our ideal candidate works well independently, possesses strong entrepreneurial spirit and leadership abilities, and brings a positive attitude that will help drive the business forward.

• Provide feedback to fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process.
• Initiate and maintain regular communication with stakeholders (i.e., customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes.
• Supervise staff, including scheduling and training, and additional duties as needed.
• Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

• 3+ years of experience in auditing, process analysis, e‑commerce production, training or related fields.
• Minimum of 1 year experience supervising a staff of at least 5, preferably in a warehouse environment.
• Experience working in a distribution center within outbound operations.
• Strong knowledge of adult learning principles.
• Comfortable working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Proficiency with Google Suite (Forms, Docs, Sheets, Slides, etc.).
• Strong written and verbal communication skills with the ability to tailor communication style to suit the target audience; executive presence.
• Exceptional attention to detail and organization skills.
• Ability to push the envelope to always improve customer SLA’s and value added services.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Strategic, forward‑thinking perspective, excellent business judgment, and a collaborative working style.
• Adaptability and openness to change.
• A growth mindset with a solutions focus.

• College degree.
• Experience working in a distribution center within outbound operations.

• Salary range: $59,608.80 – $80,912.00 (based on location, skills, experience and market demand).
• $50 in monthly food credits for snacks and meals available on site.
• Employee Stock Purchase Plan.
• 401 k with company match.
• Medical, dental & vision insurance.
• Paid parental leave.
• 9 paid company holidays.
• Flexible time off (with manager approval).
• State‑of‑the‑art, climate‑controlled warehouse facility.
• Learn more about our benefits here.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. Our rigorous authentication process is overseen by experts, and we provide a safe and reliable platform for consumers to buy and sell luxury items. We are sustainably minded, giving new life to thousands of pieces from a wide range of brands across women’s and men’s fashion, fine jewelry and watches, art, and home.

We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors—including authenticating, using AI and machine learning to determine optimal pricing, photographing, listing their items, and providing customer service—while supporting the circular economy.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities…