Service Partner k Implementation

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Imagine your future with us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With award‑winning training and endless opportunities for growth, you can build a lifelong career with us.

Under a minimal level of guidance, you provide customer service for multiple Paychex products, ensuring good customer relations and resolving claims and complaints fairly in accordance with Paychex policies and procedures. You proactively educate and inform clients and initiate improvements based on client feedback. You possess in‑depth knowledge of at least one Paychex product, solve complex problems with a new perspective, and serve as a resource for colleagues with less experience.

Must be able to work West Coast hours (Mon‑Fri, 8‑5 or 9‑6 depending on time of year).

• Cultivate strong relationships with clients and internal/external partners to deliver quality service.
• Proactively identify opportunities to enhance clients’ service experience.
• Maintain an advanced working knowledge of multiple Paychex products and industry policies and procedures.
• Identify and implement opportunities for process improvements.
• Demonstrate advanced skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Serve as a mentor for less experienced teammates.
• Document all interactions and use the information to improve service.

• Bachelor’s Degree – Preferred.

In the spirit of pay transparency, the starting base pay range for this position is $22.00–$35.00 per hour. This range is the base pay only and does not include other components that may be part of your total rewards package.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• We value your well‑being: comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k)+employer match, adoption assistance, and more.
• We value your time: paid time off, company holidays, culture days, and work‑life balance programs.
• We value your development: training and development programs for ongoing learning.
• We value your perspective: a diverse culture that encourages you to be yourself and have your voice heard.
• We value our communities: paid time off for volunteerism and company‑wide initiatives benefiting local organizations.

Note:

The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary.

Not sure if you meet every requirement? We encourage you to apply even if you don’t check every box; you might be the right fit for this position or another opportunity with us.

Paychex is an equal‑opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

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