Treasury Collections Representative - Water Services Department, Customer Services Division

About This Position

The City of Phoenix Water Services Department (WSD) is one of the nation's largest potable water utilities, delivering safe, reliable drinking water to 1.5 million customers across 540 square miles. We also manage the sewer collection system and treat wastewater for 2.5 million residents in metropolitan Phoenix- keeping our community flowing every day.

WSD's Customer Services Division is currently seeking a Treasury Collections Representative. This is a dynamic role for a detail‑oriented professional who thrives on problem‑solving and independent decision‑making. You'll handle complex collections for water service accounts (including water, wastewater, and refuse), requiring expertise in:

• Bankruptcy administration
• Liens and skip tracing
• Collection litigation

In addition, you'll assist with escalated collection calls, monitor and create theft cases, collaborate with field supervisors, and perform report‑based auditing. This position offers the opportunity to make a real impact while working in a fast‑paced, customer‑focused environment.

If you're ready to take on challenging work that helps keep Phoenix running, apply today and be part of a team that delivers essential services to millions!

• Strong written communication skills, including proper sentence structure, punctuation, and grammar, for accurately documenting debtor accounts in computerized systems.
• Ability to communicate effectively and professionally with the public in high‑pressure situations, both by telephone and in person, to resolve and collect delinquent accounts.
• Ability to learn through oral instruction, observation, and reading; comprehend City and State Codes, official correspondence, and departmental policies and procedures; and collaborate effectively with other City employees and the general public.

Pay Range: $26.18 to $35.08 per hour.

Hiring Range: $26.18 to $28.86 per hour.

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Traditional pension with employer and employee contributions,  for more details:
  Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long‑term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12‑month period
• Federal Student Loan Forgiveness offered through Savi

• Two years of experience as a collector for a financial institution or loan company.
• Some college coursework in accounting, finance, or business administration.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre‑screening and driving positions, .
• The City job description can be found here.

• At least one year of experience in utility collections.
• Background providing customer service in a fast‑paced environment, both over the phone and in person.
• Hands‑on experience with Customer Care & Billing (CC&B) systems.
• Previous utility industry experience.
• Accounts Receivable and reconciliations experience.
• Experience processing, maintaining, and auditing confidential documentation.
• Experience conducting research and performing audits.
• Experience working with Microsoft Excel for data analysis and reporting.
• Advanced experience using Microsoft Office applications, including…