Merchant Manager

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’s physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for creating competitive performance plans to achieve and exceed Merchant objectives. Key responsibilities include providing timely feedback to Merchant leaders on client experience and strategy opportunities, analyze and share trends, identify opportunities to deepen client relationships, and improve workforce effectiveness and productivity. Job expectations include supporting client relationship care training, gather associate feedback and client insights to improve awareness of offerings, and elevate the client experience.

This role is a senior level professional reporting directly to the SB Merchant Performance Executive and will support Field Sales West. In the complex world of payments, this individual will act as an expert in the payments industry providing coaching, vision and leadership working with Market Managers and Merchant Specialists servicing complex client needs. The Performance Manager is responsible for driving merchant performance.

The Performance Manager will also need to integrate directly with the Business Banking organization to ensure One Team collaboration with delivery of Merchant solutions to clients in an integrated approach. The role of the Performance Manager is to provide timely feedback, analyze and share trends to identify opportunities to ensure consistent execution of sales processes, pipeline management and performance management while driving accountability, balanced performance, client experience and responsible growth.

• Partners with merchant managers and merchant team leads
• Analyzes data and shares trends
• Identifies opportunities proactively to deepen client relationships
• Applies talent analytics to hiring and resource planning

• Coaching
• Customer and Client Focus
• Payment Processing
• Performance Management
• Pipeline Management
• Data and Trend Analysis
• Leadership Development
• Sales Strategy
• Stakeholder Management
• Written Communications
• Business Analytics
• Financial Analysis
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Project Management

• 3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry
• Sales leadership experience with proven ability to consistently drive differentiated sales results
• Ability to execute strategic and operational initiatives
• Effective planning, time management and organizational skills
• Strategy, operations, SPIN sales model and product knowledge
• Strong business and financial acumen including data analysis
• Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management
• Proactively builds trusted relationships with key partners and support teams
• Strong at developing internal partnerships and developing credibility within One Team structure
• Ability to communicate clearly and effectively at all levels, including oral and presentation skills

• 5+ years of experience in Small Business including the Merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment).
• Small Business and Merchant Services acumen…