Capacity Planning, Business Process Manager II

Work Location: Phoenix, Arizona, United States of America

Hours: 40

Pay Details: $91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business: Enterprise Enabling Functions

• Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections, including identifying opportunities for operational efficiencies.
• Forecast volumes, work rates, and attrition as needed. Track accuracy and update projections.
• Work with front line managers to understand monthly performance results, plan for demand and productivity changes in the business, and make staffing recommendations to senior managers and executives.
• Complete monthly reporting activity for executive presentations.
• Conduct analytics to identify operational inefficiencies and recommend changes to staffing plans, gathering and validating data, conducting analysis, and presenting results to partners and business managers.
• Work with peers across the organization to gather results/inputs and implement fair and appropriate performance improvement targets into capacity plans for served businesses.
• Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team’s capacity planning process and tools.
• Embrace the one team mentality by providing mentorship and collaboration with peers and partners.

• Facilitates the documentation of all processes and controls.
• Serves as the subject matter expert on all unit functions and processes.
• Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy.
• Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes.
• Challenges existing processes and makes change recommendations as necessary.
• Identifies points of process risk or potential failure and makes recommendations to control risk, following process through to completion.
• Ensures alignment with customer expectations to deliver a WOW! experience.
• Partners with unit managers to provide support as needed.
• Manages the technology change control process as needed.
• Works on, and occasionally leads, special projects as needed.
• Responsible for three to six processes of medium to high complexity.
• Understands and contributes to the achievement of business strategy, goals and objectives.
• Identifies and recommends process improvements and/or automation opportunities to enhance productivity and operational efficiency.
• Gathers, prioritizes, and explains user requirements to support project activities, process improvements, systems development, etc.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes.
• Prioritizes and manages own workload, and possibly the workload of others, to deliver quality results and meet pre-determined timelines.
• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes.
• Uses project management software or tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable.
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned…