Operations Coordinator

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The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

Pay: $23.00/hr. or $47,840/annually

Schedule: Monday - Friday 8:30AM - 5:00PM

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing; take initiative to resolve any issues timely. Establish and control related processes to support customer service and branch profitability.
• Complete fleet service activities such as licensing, permitting, in/out service vehicles, research and process citations.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling, and other vendor support not related to maintenance.
• Partner with Fleet Services to establish a collaborative relationship with local and centralized functions to support licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas. Investigate and recommend solutions to issues posing risk to profitability.
• Use systems or reports such as Qlikview or AS400 to understand operational dynamics for problem solving and process improvement.
• Maintain district personnel files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
• Carry out projects and tasks assigned by Branch Financial Manager and District Financial Manager.

• High school diploma or equivalent required; degree preferred.
• Interpersonal and relationship building skills with ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• 2+ years of customer service and financial administrative experience.
• Agile and quick learner, enjoys collaborative projects and continuous education.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location, complete Penske employment application, submit to background investigation and drug screening.

• Requires reading, verbal and written communication, remembering and analyzing information, following instructions.
• Requires standing, walking, sitting, using hands to touch, handle, feel, reach with hands and arms.
• Must occasionally lift or move up to 25 lbs/12 kg.
• Vision: close vision, distance vision, peripheral vision, depth perception, ability to adjust focus.

Penske is an Equal Opportunity Employer.

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.