Operational Excellence Program Manager

POSITION SUMMARY:

The Operational Excellence Program Manager will lead key initiatives within HR Operations, with a focus on operational excellence, scalability, and employee experience. The incumbent will be responsible for managing complex, cross-functional programs that enhance efficiency, driving process improvements, increasing automation, and ensuring alignment with organizational strategy and compliance standards.

PRINCIPAL RESPONSIBILITIES:

* Lead and deliver enterprise-level HR programs focused on process optimization, systems integration, and service delivery improvement.

* Define program strategy, objectives, KPIs, and success metrics to ensure clear alignment with HR and organizational priorities.

* Develop and manage detailed project plans, including timelines, budgets, milestones, risks, and stakeholder responsibilities.

* Implement process improvement frameworks to drive efficiency, eliminate redundancy, and streamline end-to-end HR workflows.

* Partner cross-functionally with HR Centers of Excellence, IT, Legal, Finance, and Compliance to ensure seamless execution of operational initiatives.

* Champion digital transformation efforts across HR platforms and systems to improve accuracy, scalability, and employee experience.

* Drive change management and communication strategies to ensure stakeholder engagement and adoption of new processes and systems.

* Conduct post-implementation reviews and establish continuous improvement cycles to sustain operational excellence and compliance.

* Perform other job-related duties as assigned or apparent.

QUALIFICATIONS:

* Deep understanding of HR processes, systems, compliance, and service delivery models.

* Demonstrated expertise in process improvement methodologies (Lean, Six Sigma, Agile, or equivalent).

* Strong analytical mindset with the ability to translate complex data into actionable insights and business decisions.

* Exceptional stakeholder management, communication, and influence skills across all levels of the organization.

* Adept at managing competing priorities in a fast-paced, matrixed environment.

* Proven track record of driving automation, systems optimization, and operational scalability within HR functions.

MINIMUM REQUIREMENTS:

* 7 - 10 years of experience in HR Operations or HR Program Management, with proven success leading enterprise-scale programs or transformation initiatives.

Beginning January 2026 new HQ location:

5353 E City N Dr.

Phoenix, AZ 85331

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

* Comprehensive medical benefits coverage, dental plans and vision coverage.

* Health care and dependent care spending accounts.

* Short- and long-term disability.

* Life insurance and accidental death & dismemberment insurance.

* Employee and Family Assistance Program (EAP).

* Employee discount programs.

* Retirement plan with a generous company match.

* Employee Stock Purchase Plan (ESPP).

* Paid Time Off (PTO)

* Benefits:

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping…