Workshop & Reporting Analyst

ZEEKR Intelligent Technology U.S., LLC is the wholly owned subsidiary of ZEEKR, a global electric vehicle company listed on the NYSE (ZK). ZEEKR pursues to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 staff across China, Europe, North America, and beyond. STAY ZERO, STAY COOL.

• Develop, implement, and monitor Key Performance Indicators (KPIs) for service and repair workshops.
• Analyze operational and financial data to identify trends, issues, and opportunities for improvement.
• Work closely with workshop management to optimize workflows and enhance repair and service efficiencies.
• Prepare detailed reports on KPI outcomes and generate dashboards to show real-time data, historical trends, and present results to management.
• Ensure adherence to contractual requirements as well as company policies.
• Provide training and support to staff on KPI-related processes and best practices.
• General data gathering, cleansing, and interpretation as needed.

• Bachelor's degree in Data Science, Statistics, Finance, Business Administration, Information Systems, or similar field. Advanced degree preferred.
• 5+ years of related working experience, ideally involving qualitative statistical analysis, data interpretation, data insights and analytics, or productivity reporting.
• Experience developing performance monitoring dashboard reports (samples may be requested).
• Familiarity with Service Excellence and/or Kaizen and Lean Manufacturing principles.
• Expert-level analytical skills with the ability to interpret complex data. In-depth experience with SQL, Tableau, Python, etc.
• Strong communication and interpersonal skills.
• Proficiency in English; knowledge of Chinese is a plus.
• Familiarity with the automotive Service and Repair industry, particularly in Aftersales service, is highly desirable.

This position will be a Hybrid work arrangement, with preference for applicants based in Phoenix, AZ, Los Angeles, CA, or San Francisco, CA.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Analyst
• Industries:
  Motor Vehicle Manufacturing