Customer Service Representative

Job Description

The primary purpose of this position is to serve as the initial point of contact for the organization, providing professional reception services while ensuring the integrity of company records through high-volume, accurate data entry. This role bridges the gap between public-facing hospitality and essential back-office administrative support.

• Managing a multi-line phone system
• Screening emails
• Managing incoming/outgoing mail and deliveries
• Maintaining a professional reception environment

• Scanning and indexing physical documents
• Updating accounts and adding notations

• Scheduling appointments and meeting rooms
• Assisting with the preparation of internal memos, invoices, and basic reports

• Maintaining visitor logs; ensuring adherence to office security protocols.

• Advanced skills in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
• and Google Workspace and experience with CRM or database management systems.
• Ability to convey information clearly and professionally to diverse audiences, both verbally and in writing.
• High level of accuracy in data entry with a low error rate under tight deadlines.
• Ability to maintain a calm and welcoming demeanor in a high-traffic environment.

• Occasional lifting of office supply boxes (up to 20lbs).
• Extensive use of computer monitors (80% of the workday).
• Standard indoor office setting with moderate noise levels from foot traffic and telephone activity.

• High School Diploma or Equivalent
• 2+ Years in a Receptionist or Admin Roles