Area Customer Service Coordinator

Pay Rate: $20.00/hour
Interview Format:
Virtual

Work Location:

Phoenix (Daily travel to multiple client sites required)
Driving Requirement:
Reliable personal vehicle required for daily travel between locations
COVID Requirement:
None

Dress Code
Smart casual professional attire:
Khakis or dress pants
Professional shirts or blouses
Clean dress shoes, loafers, or boots
Clothing must be clean, professional, and wrinkle-free

Position Overview
The Area Customer Service Coordinator supports daily operations across multiple client locations within the Phoenix area. This role acts as a floating support specialist, assisting with office services, mailroom operations, print services, hospitality support, and conference room management. This position is ideal for someone who is adaptable, energetic, organized, and customer-focused, with the ability to work in different environments and quickly learn site procedures.

The role reports to the Enterprise Services Manager (ESM) or Area Operations Manager (AOM).

Key Responsibilities
Office & Mailroom Services
Perform mailroom operations including sorting, distributing, shipping, and receiving packages
Support fleet and equipment management tasks
Assist with office supply distribution and inventory management
Print & Reproduction Services
Work in reproduction or copy centers performing printing and finishing tasks
Operate document production and finishing equipment
Ensure quality control for completed print jobs
Conference & Hospitality Services
Set up and break down conference rooms for meetings and events
Provide reception and hospitality services when required
Coordinate meeting room logistics and supplies
Operational Support
Provide coverage for multiple client sites due to absences, training, or workload demands
Assist with onboarding and cross-training of team members
Support service implementations and operational improvements
Conduct site inspections to ensure safety and service standards

Customer Service
Maintain a customer-focused service environment
Respond to client requests and resolve service issues
Escalate concerns to management when needed

Qualifications
High School Diploma or GED required
Minimum 12 months of related work experience
Post-secondary education preferred
Valid driver's license with reliable transportation required
Ability to travel 40-50 miles between accounts when necessary

Required Skills
Strong customer service and communication skills
Ability to work in a fast-paced, multi-location environment
Basic math and problem-solving skills
Intermediate computer skills including Microsoft Office and file management
Ability to follow written and verbal instructions

Physical Requirements
Ability to lift up to 50 lbs
Long periods of standing, walking, bending, and reaching
Frequent travel between multiple sites
Occasional pushing or pulling equipment up to 400 lbs on wheels

Work Schedule
Typically Monday - Friday (8:00 AM - 5:00 PM)
Schedule flexibility required
Some locations may operate 6:00 AM - 7:00 PM or weekends

Additional Information
Daily travel between locations is required
Personal vehicles must be used (Ricoh or customer vehicles are not permitted)
Parking may not be free at all locations, but reimbursement is provided when applicable

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.