Customer Service Representative

The Customer Service Representative serves as the first point of contact for the organization, providing professional front desk and reception services while supporting high-volume, accurate data entry and administrative operations. This role combines public-facing customer service responsibilities with essential back-office record management functions.

Key Responsibilities

1. Front Desk Operations (40%)

• Greet and assist visitors in a professional and courteous manner
• Manage a multi-line phone system and route calls appropriately
• Screen and respond to emails
• Manage incoming and outgoing mail and deliveries
• Maintain a clean and professional reception area

2. Data Entry & Records Management (35%)

• Enter client and vendor information into credentialing systems
• Audit digital records for accuracy and completeness
• Scan, index, and file physical documents
• Update account information and maintain detailed notations

3. Administrative Support (15%)

• Schedule appointments and reserve meeting rooms
• Assist in preparing internal memos, invoices, and basic reports
• Provide general administrative support as needed

4. Safety & Compliance (10%)

• Ensure adherence to office security protocols and procedures

Required Qualifications

• High School Diploma or equivalent
• Minimum 2+ years of experience in a receptionist or administrative role
• Strong data entry experience with high accuracy
• Advanced proficiency in:
• Microsoft Office Suite (Word, Excel, Outlook)
• Google Workspace
• Experience working with CRM or database management systems
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to work in a high-traffic environment while maintaining professionalism

Preferred Qualifications

• Associate’s Degree
• Experience using Microsoft Excel and/or Google Sheets for data tracking and reporting

Work Environment & Physical Requirements

• On-site position in Phoenix, AZ
• Primarily sedentary work environment
• Extensive computer usage (approximately 80% of the workday)
• Occasional lifting of office supplies (up to 20 lbs)
• Moderate office noise from phones and foot traffic