CASE AIDE

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Developmental Disabilities (DDD), 4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $32,500 - $35,000

Grade: 12

Closing Date:
March 8, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video.

Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide. This position is responsible for providing support in the DDD Support Coordination Units assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff.

DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high-quality, and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

• Sets-up and maintains all appropriate documentation in member records and secondary history files. Tracks closed and archived records. Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Support Coordinators who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pay bills; refers families to community resources; writes progress notes accordingly in member files.
• Maintains office supplies, copy machines, postage meter, State vehicle repair and maintenance log, etc. Completes vehicle reports. Opens, reviews, sorts, and distributes office mail to appropriate Uni staff, ensuring that critical documents (e.g., prescriptions, request for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.
• Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party.
• Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits, monitors member billing records.

Knowledge in:

• Basic human needs, human growth, personality, and behavior.
• Principles and practices of case management.
• Community resources.
• Tracking systems.
• General office procedures.

Skills In:

• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication.
• Organizational skills.
• Initiating, developing and maintaining member files
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
• Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax)
• Microsoft Word, Outlook, Excel, and other computer applications.

Ability to:

• Adapt and be sensitive to a variety of cultures.
• Maintain and display professional…