Business Admin Specialist II

Cross Country is looking for top talent to join our team! We are a market‑leading, tech‑enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver.

We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

The Business Administration Specialist II is responsible for higher‑level billing duties, client/school set‑up and contract duties. They are responsible for creating, reconciling, and auditing high volumes of weekly and monthly invoices. They oversee quality control checks, serve as the school/billing liaison, reconcile billing inquiries, and issue credit memos. They enter clients and schools into the database and handle contract signatures, GP IDs, and certificates of insurance.

May handle special assignments. Works with minimal supervision.

• Oversee billing double checks
• Adjust Sub/SpEd entries for overtime billing
• Preparation and processing of weekly and monthly invoices
• Reconcile invoice numbers and audit bill rates
• Resolve higher‑level billing inquiries
• Resolve billing and payment discrepancies
• Conduct quality control checks
• Communicate with clients and employees; send Sub Friday Placement Records
• Upload active employee lists for ITES and CCE
• Payroll data entry as needed (late timesheets/service logs)
• Create LT payroll reports (Excel spreadsheet)
• Review and double‑check ITES payroll data entries
• Reconcile and resolve timesheet discrepancies
• Process Sub placement record changes
• Follow up regarding missing timesheets/service logs
• Review and update flag report/flagged jobs
• Review multiple SpEd payroll reports
• Enter reimbursements, referral bonuses, and trainings
• Enter sick and vacation hours
• Enter incidents
• Send Subs Sunday placement records
• Update billing contact information
• Assist with preparation and processing of weekly and monthly invoices
• Send invoices
• Communicate with clients and employees
• Monitor payroll and invoice email inboxes
• Maintain timesheet records
• Quality control checks
• Answer phones
• Other duties and projects as assigned

• 3 years of business experience in a related field
• 2 years of data entry experience required
• 2 years of payroll or accounting experience required
• Strong computer/technological skills using Microsoft Office programs (Excel, Word, PowerPoint)
• Strong problem solving and analytical skills
• Ability to communicate effectively
• Strong time management and organizational skills
• Excellent typing skills
• Must possess knowledge of basic mathematical calculations
• Knowledge and ability to work with word processing, spreadsheets, and database systems
• Experience using Google Drive (Docs, Sheets, Forms)

High school diploma or equivalent required; some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided directly to you for use during employment.

Benefits:
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) – Veteran/Disability.