Administrative Assistant - Street Transportation Department

About This Position

The City of Phoenix strives to be an employer of choice, and with more than 14,000 employees working across 35 departments, the City of Phoenix offers opportunity for career growth and advancement. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research and advanced business services.

The Street Transportation Department is seeking a dynamic, organized, and effective individual to join their Administrative Services Team. This team supports the entire department, and their work is critical to the department's mission. This Administrative Assistant I position will report to Management Assistant II and will supervise two administrative staff.

An ideal candidate will have experience supporting a fast‑paced, large governmental or similarly structured organization, and will demonstrate strong organizational skills, professionalism, and reliability. They must be able to multi‑task, have excellent follow‑through skills, and provide exceptional customer service. Supervisory experience is a requirement for this position. In addition, the ideal candidate will have strong verbal and written communication skills, and the ability to interact professionally and build effective relationships with city staff at all levels of the organization.

The incumbent will be expected to take initiative and work independently while managing their workload in a balanced, efficient, and effective manner.

This position provides direct support to internal and external customers and is ineligible for telework. The expectation is this role will be based in the office full‑time.

• Planning, directing, and managing the activities of support staff.
• Developing and reviewing standard operating procedures.
• Processing department wide travel and conference requests.
• Providing training to employees on the use of the department's ticketing system.
• Providing continuous customer service training to public facing support staff.
• Creating telecommunication requests and serving as the department's telecom liaison.
• Processing in‑county training, conferences, and membership requests.
• Parking permit coordinator for the department.
• Assisting with the purchasing of office supplies and equipment.
• Performing budget management.
• Assisting with maintaining intranet pages on SharePoint.

Ability To

• Provide exceptional customer service.
• Take initiative and work independently.
• Be organized and reliable with excellent follow through.
• Manage workload in a balanced, efficient, and effective manner.
• Interact professionally and build effective relationships with city staff at all levels of the organization.
• Apply strong written and oral communication skills, including delivering clear and effective public presentations.
• Multi‑task effectively.

Pay Range: $24.93 to $44.77 per hour.
Hiring Range: $24.93 to $40.61 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions ( for more details: Pension Information)
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long‑term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes…