Client Services Coordinator; Phoenix, AZ

We are seeking a Client Services Coordinator for our Phoenix office. In this role, you will be a first point of contact for many of our clients and visitors as you provide a warm, professional welcome in our main reception/client services area. In addition to serving at the main reception desk, you will direct callers and inquiries to the appropriate department or individual at the Firm.

Do you excel at providing excellent customer service? Do you enjoy working in a dynamic, fast-paced professional environment? If so, we would appreciate hearing from you. The work hours for this position are 8:30 a.m. to 5:00 p.m. Monday through Friday in our Phoenix office.

• Answer phones and direct incoming callers; greet clients and visitors; provide concierge services to clients and Firm members.
• Promote and maintain the good will and reputation of the Firm by maintaining the highest level of professional conduct and confidentiality.
• Maintain a clean and uncluttered work area, ensuring that sensitive materials and valuable items are secure.
• Coordinate and reserve conference rooms, calendar accordingly.
• Maintain updated Wi‑Fi passwords and post information in all conference rooms and visiting attorney offices.
• Keep supervisor informed of activities and of any significant issues.
• Notify building security of visitors to the office and enter work order requests as needed through the building website.
• Place flower orders for the office as needed.
• Schedule visiting attorney offices, conference rooms, and provide administrative services and resources to visiting attorneys (equipment, catering, etc.) as needed.
• Send welcome email for visiting attorneys to the office and update Phoenix directory and email to Phoenix office.
• Backup Office Services in preparing conference rooms for meetings, arrange lunches and greet clients; clean‑up after events and meetings in a timely manner.
• Assist Office Manager with office PTO calendar and send coverage emails to office during absences.
• Assist in sending weekly update email to office.
• Manage parking validations for clients and visitors.
• Monitor the office email account and provide additional administrative support to include visiting attorneys and limited duties of the DAA as needed.
• Take and send photos of Phoenix events to the Dorsey social media team.
• Prepare New Hire packets and order business cards as needed.
• Update the events calendar as bookings are received and update off‑side events when informed.
• Assist with processing mail as needed.
• Assist IS team with conference room set up for meetings and presentations as needed.
• Provide additional administrative support as needed.
• May perform other duties not listed above.

• High School diploma or G.E.D. equivalent.
• At least 1 year of administrative support or related experience.
• Accurate typing skills.
• Good oral and written communication skills.
• Ability to work effectively with all levels of personnel.
• Attention to detail and accuracy.
• Strong organizational skills.
• Strong customer/client service focus and skills.
• Ability to adhere to deadlines.
• Ability to maintain client and firm confidentiality.
• Ability to work independently and in a team environment.
• Working knowledge of Microsoft Office.
• Physical strength and agility to permit full performance of the duties of the position, including daily bending, operating office equipment, and moving up to approximately 30 pounds.

• Previous law firm or other professional services experience.

Dorsey & Whitney is a global law firm with over 650 lawyers across 22 offices in the United States, Canada, Europe and Asia. We provide strategic legal counsel to companies worldwide across a diverse range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology.

Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners…