Assistant Community Manager

Onsite - Toscana at Desert Ridge
Phoenix, AZ 85054, USA

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Reviews monthly financials and submits community accounts payable as directed by Manager.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals with Manager and provides Excel spreadsheet summary.
• Maintains accurate and current association records, calendars, and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains meeting schedule and open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Works with Administrative Assistant to update in‑community disclosure packages, oversee preparation of orientation binders and provide orientations with new homeowners.
• Works with Administrative Assistant in scheduling and monitoring work hours.
• Works with Administrative Assistant with Resident Concern Process.
• Performs other duties as directed.

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast‑paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.

High School or better.

Two (2) years of full‑time paid professional experience working with the HOA/apartment management industry supporting a Community/Property Manager and residents. Valid driver’s license and reliable transportation.

Equal Opportunity Employer
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