Titles Processor

Overview

The Titles Processor is responsible for accurately preparing and processing title work on consumer collateralized loans. The Titles Processor will provide general support including but not limited to the maintenance of internal company files, records, and other documentation for the department.

• Create manual and electronic documentation and process title transfers within the ADOT/MVD computer system for collateral loans.
• Utilize the MVD system to perform collateral checks to ensure it meets the collateral eligibility and verify required fees and documents necessary to file the lien.
• Communicate and respond to internal departments, external clients/vendors, and members to provide exceptional people experiences.
• Utilize department reporting and the MVD system to follow-up on electronically signed loans and obtain required documentation electronically or through the mail.
• Ensure any missing documentation is acquired for lien filing within the designated time frame of statutes for lien perfection.
• Confirm all documents are complete and accurate in accordance with established guidelines and legal requirements including review of format, content, dates, names, personally identifiable information, grammar, etc.
• Monitor department specific reports and proactively action the identification, review, research, and update of collateral information ensuring accurate, proper documentation within internal systems.
• Perform other job-related duties as assigned.

• High School Diploma or GED required.
• 3+ years of Customer Service experience required.
• 1+ years of Auto Dealership, MVD Title, or Consumer Lending experience required.
• Excellent written/verbal communication skills and experience providing telephone support to branches, departments, and other financial institutions and processing partners/vendors required.
• Strong attention to detail and follow-up skills required.
• Ability to respond quickly to challenges using appropriate judgment to assist members while keeping the organization’s best interests in mind required.
• Ability to process high volumes of work efficiently with minimal errors required.
• RACF Motor Vehicle Division Certification required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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