Collateral Management Specialist

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

The Collateral Management Team manages the incoming and outgoing movement of collateral files and documents to and from the custodians, ensuring proper documentation, release type, and timely processing. We ensure the timely processing of collateral orders related to paid-in-full loans, default loans, and other internal teams needing documents. We are detail-oriented and excellent problem solvers. We take pride in our work and are committed to completing tasks accurately and in full compliance, no matter what it takes to get the job done right.

We are seeking a detail-oriented and highly organized Collateral Document Specialist to join our team. In this entry-level role, you will play a critical part in maintaining and managing collateral files and documents. You’ll work closely with internal teams and external custodians to ensure compliance with investor guidelines and regulatory requirements while safeguarding the accuracy of collateral records.

• Review and process collateral files and documents, including promissory notes, mortgage/deeds of trust, assignments, and title policies, ensuring accuracy and completeness.
• Maintain and update loan records in our internal systems to reflect accurate collateral status.
• Coordinate with document custodians to manage physical and electronic document storage and retrieval.
• Verify lien recordings and address any discrepancies to ensure a clear chain of title.
• Assist in tracking and resolving exceptions related to collateral files or documents that are unable to be located.
• Support onboards, offboards, and repurchases by validating collateral file location, ordering files, shipping files, and completing release forms to move files to the designated custodian.
• Communicate with internal teams, stakeholders, and external contacts to address document-related inquiries, obtain collateral documents needed, and provide timely updates.
• Prepare allonges if needed to complete note endorsement chains and reach out to external third parties to execute.
• Research and perform due diligence to prepare lost note affidavits if needed for original promissory notes that can be located in the paid-in-full or default process.
• Review and clear exceptions for the vendor related to images of the note needed to provide the letter in lieu of the homeowners ' original document states.
• Other duties as assigned.

• Attention to Detail: Exceptional ability to identify inconsistencies and errors in documents, ensuring accuracy and completeness.
• Organizational
  
  Skills:
  
  Skilled in managing multiple tasks, prioritizing workloads, and meeting deadlines in a fast-paced environment.
• Team Player: Collaborative and communicative, able to work effectively within a team…