Centralized Business Manager; Hybrid - Phoenix, AZ

Position: Centralized Business Manager (Hybrid) - Phoenix, AZ
# Centralized Business Manager (Hybrid) - Phoenix, AZ019-Corporate - Arizona, AZ## Description
** We're excited to announce a
** Centralized Business Manager
** position available in
** Phoenix, AZ! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.
** Featured Perks & Benefits to Keep You Inspired
*** Medical plans with choices to fit your needs
* Dental and Vision insurance options
* Health Savings Account (HSA) with employer contribution
* Financial security benefits including 401k Plan with company match
* Optional life insurance +addl voluntary life
* Optional short-term disability +options for long-term disability
** Wait, we've got more!!!
*** Supplemental life insurance with critical health insurance and accident insurance
* Vacation program accruing immediately upon hire
* Sick time when you need it
* Paid holidays + floating holidays to celebrate those special times
* Company-sponsored wellness initiatives
* Continuous education with development programs and more!
** Here are some responsibilities for the potential Centralized Business Manager:
**** Account Management and Rent Collections
*** Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness.
* Notices include but are not limited to:
* 5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals
** Renewals Management
*** Implement and track renewals once approved by Manager.
* Generate monthly renewal spreadsheets from after Yieldstar approval.
* Generate renewal letters.
* Initiate Yardi to email out and post on portal.
* Send to AAA to certify mail
* Call each resident to discuss renewal options via business number on Microsoft teams.
* Monitor renewal progress and update renewal tracker throughout the month.
** New Lease/Move-In Processing
*** File Meets Audit Compliance
* Screening, POI, y, ESAs, Pet Screening
* Demographics* Managing the Moved Dashboard
* Applicant met all requirements prior to taking possession
* All charges applied correctly
* Concessions applied correctly
* All funds are paid before taking possession
** Move-Out Inspections and Deposit Accounting
*** Schedule pre-move-out inspections for the maintenance team
* Ensure maintenance completes timely move-out inspections and Statement of Home Condition.
* Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection.
* Complete deposit accounting and process refunds or claims through ePremium.
* After closing final account statement, email resident to explain charges/refund.
* If processing refund, send to AP to process.
* If collecting, let resident know when the due date is.
* File claim with Liberty Rents/Guarantors etc if applicable
** Pre-AME & Month-End Reporting
*** Pre-AME (Pre-Accounting Month-End) Responsibilities:
* Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing.
* Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances.
* Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system.
* Ensure all renewal updates are reflected accurately in Yardi.
* Month-End Reporting Responsibilities:
* Generate and submit month-end financial and operational reports, ensuring accuracy and completeness.
* Review delinquency reports, analyze trends, and provide recommendations to property managers.
* Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting.
* Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts.
* Generate and send month end delinquency report to manager.
** Resident Complaint Resolution
*** Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.
** Miscellaneous Administrative Tasks
*** Conduct monthly audits of move ins, move out, apps, NTV.
* Maintain organized and updated resident files and records.
** Reporting and Communication
*** Report any escalated issues to the property manager.
* Meet virtually with each property manager weekly to discuss:
* Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items
** Training and Development
*** Complete required training guides and participate in continuous education/training opportunities.
#J-18808-Ljbffr