Warehouse Customer Service Assistant

On Trac is hiring a Warehouse Customer Service Assistant
!

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on‑time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!

Location: 4440 E Elwood, Suite 103, Phoenix, AZ 85040

Pay: $19.00 – $24.00 per hour, depending on experience

Shift: Sunday – Thursday from 8:00 AM to 12:00 PM. Hours subject to change based on the needs of the business.

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Safe and clean work environment
• Referral Bonus Program – up to $500 per referral!

• High school diploma or general education degree (GED)
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
• General knowledge of Microsoft Word and Excel
• Excellent customer service skills
• Ability to multitask, self‑manage, and work efficiently in stressful situations

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for customers, customer service team, and other facilities.
• Assist drivers in the checkout process verifying that all packages are out for delivery, report missing or not out for delivery packages, and prepare packages to go out for delivery if needed.
• When needed, communicate with customers regarding their package status.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrac has evolved into the leading provider of same‑day and next‑day delivery services in the U.S. for premier e‑commerce and product‑supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.