Workplace Experience Coordinator

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

People are what make Valon great, and investing in People drives the business forward. In this role, you’ll be the pivotal, welcoming force ensuring our rapidly expanding team thrives in a positive, supportive, and well-organized workplace.

The Workplace Experience Coordinator I is an on-site coordinator supporting our mortgage lending operation. You’ll assist with the day-to-day office experience, helping ensure the workspace is organized, well-stocked, and welcoming for employees and visitors.

This role focuses on execution and support, working closely with Workplace Experience and local leadership to help coordinate onboarding, employee events, office logistics, and basic vendor coordination. You’ll play an important role in supporting employee satisfaction and fostering a positive office environment while gaining exposure to workplace operations in a fast-growing fintech company.

• Support employee experience initiatives, including office events, weekly meals, and team gatherings
• Assist with onboarding logistics for new hires to ensure a smooth and welcoming first day experience
• Provide administrative and logistical support for mortgage lending file operations, including managing incoming and outgoing shipments (e.g., Fed Ex), document handling, and coordination to ensure timely and accurate file movement
• Help maintain a clean, stocked, and organized office, including kitchen supplies and shared spaces
• Submit requests and coordinate with vendors and building management as directed
• Provide administrative and logistical support for team travel, meetings, and on-site activities
• Assist with planning and execution of company-wide off-sites and local team events
• Serve as a friendly, helpful point-of-contact for employees in the office
• Perform general office support tasks and other duties as assigned

• 1–2 years of experience in an office support, administrative, hospitality, or customer service role
• Interest in workplace experience, office operations, or people-focused roles
• Comfortable following established processes while learning new systems and tools
• Ability to prioritize tasks and stay organized in a dynamic environment

• High school diploma or GED required
• Strong communication skills, both verbal and written
• Basic proficiency with Google Workspace (Gmail, Calendar, Docs)
• Positive, service-oriented attitude with a willingness to learn
• Strong attention to detail and organizational skills

Compensation: Competitive salary and 401(k) plan

Health & well-being: Comprehensive medical, dental, and vision benefits

Food & meals: In-office snacks and drinks, plus Bagel Fridays

Commuter benefits: Pre-tax deductions for public transportation, rideshare services, and parking…