Customer Service Representative - CSR

Position: Customer Service Representative - CSR 4
Customer Service Representative - CSR 4
4 Months
Phoenix, AZ Onsite

Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, federal extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative Support
Answering incoming taxpayer and internal calls
Respond by phone or in writing to all Administrative Support inquiries from internal and external customers Research and respond verbally or in writing to line, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support Unit
Utilize multiple databases and internet-based tools to perform research and review all requests and inquiries Provide payoff requests
Data entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support Unit
Document individual production and monthly work processed within the Administrative Support
Manage retention of the Administrative Support files, including the weekly processing of the low balance lien release report

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Skills:

tax experience, basic math skills, google tools, excel experience