Scheduling and Front Desk Assistant

Location
:
In-Person, Sophos Speech and Academics
Employment Type
:
Part-Time, W-2
Schedule
: 20–30 hours per week, between 8:30 AM and 5:30 PM

Sophos Speech and Academics is seeking a dependable, detail-oriented Scheduling and Front Desk Assistant to support daily operations at our center. This role focuses primarily on scheduling and phone coverage while also supporting front desk operations and maintaining an organized, welcoming office environment. This position is fully in person and requires strong professionalism, accuracy, and consistency.

Scheduling and Phone Coverage

• Schedule, adjust, and confirm tutoring and therapy sessions using the company’s scheduling system
• Answer incoming phone calls, return voicemails, and route inquiries appropriately
• Communicate schedule changes clearly with families and providers
• Track provider availability and support accurate session placement

Front Desk and Reception

• Greet families, students, and visitors in a professional and welcoming manner
• Maintain front desk coverage during assigned hours
• Ensure a calm, organized lobby and check-in area

Supplies and Office Upkeep

• Monitor, restock, and organize office and session supplies
• Maintain basic cleanliness of shared spaces, including light cleaning of the front desk area, lobby, and therapy rooms as needed
• Notify leadership when supplies are running low or replacements are needed

Administrative and Operational Support

• Maintain accurate student and provider records
• Support daily office workflows and assist with administrative tasks as assigned
• Follow established procedures and confidentiality requirements

• High school diploma or equivalent required
• Prior experience in a front office, scheduling, or customer-facing role preferred
• Strong organizational skills and attention to detail
• Clear, professional written and verbal communication skills
• Comfortable using scheduling systems, phones, email, and standard office technology
• Ability to multitask and remain organized in a fast-paced environment

• Hourly, part-time W-2 position
• Pay commensurate with experience
• This position is not eligible for employee benefits

• Fully in-person role at the Sophos center
• Requires sitting, standing, walking, and light physical activity throughout the day
• Reliable attendance is essential due to front desk and scheduling coverage needs