Care Team Coordinator

Role Overview

The Care Team Coordinator is a hands‑on, in‑office role with full administrative ownership of all member concierge requests. This individual serves as the primary point of contact for members and plays a key role in ensuring requests are handled accurately, efficiently, and with a high level of professionalism.

Concierge & Operations Support

To successfully own this function, the Care Team Coordinator will be trained across Ever Span’s systems, workflows, and operational duties. Following successful onboarding and consistent execution of responsibilities, the role may transition to a hybrid in‑office / work‑from‑home schedule.

Over time, the role may expand to support fulfillment operations, including refill coordination, pharmacy order placement, and limited local shipping duties within the Arizona office.

Compensation

$22 - $24 hourly

Responsibilities Member Concierge Support

• Own and manage all member concierge requests from intake through resolution
• Serve as the primary administrative point of contact for member communications
• Coordinate across internal teams to ensure timely and accurate follow-through
• Maintain a high standard of responsiveness, professionalism, and service

Operational Ownership

• Learn and operate all internal systems related to care operations and fulfillment
• Track, document, and follow through on member‑related workflows
• Identify recurring issues or process gaps and elevate appropriately

Fulfillment & Pharmacy Support (Growth Area)

• Assist with refill requests and medication coordination
• Place and track orders with partner pharmacies
• Support fulfillment workflows to ensure accurate and timely delivery

Local Office & Shipping Support

• Assist with local shipping and logistics as needed
• Support in‑office operational tasks tied to fulfillment and care operations

Qualifications

• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Comfort working in a fast‑paced, ownership‑driven environment
• Ability to learn new systems and workflows quickly
• Professional, calm, and solutions‑oriented demeanor
• Prior experience in healthcare, telehealth, operations, or concierge support is a plus

Work Structure

• In‑office role during onboarding and initial employment period
• Hybrid work opportunity available after successful onboarding and demonstrated performance
• Must be able to support occasional in‑office operational needs even in a hybrid capacity

What Success Looks Like

• Member requests are handled seamlessly with clear ownership
• High member satisfaction driven by responsiveness and follow-through
• Strong command of Ever Span systems and workflows
• Readiness to take on expanded fulfillment and operational responsibilities

About Company

In a world where the healthcare system has been hijacked by middlemen and large corporations that profit from illness, Ever Span Life is on a mission to keep you on the path to healthy aging by enabling you to know, track, and optimize your vital biomarkers over the course of your life. Why? Because when you’re optimally healthy, you don’t just add years to your life, you add life to your years.

We’re a fast‑moving startup, and we know that attention is the new currency. That’s why we’re looking for a digital native who can help us create the kind of content that grabs attention, builds community, and drives growth.

Why Join Us

• Impact:
  You’ll be the creative spark behind a movement to transform healthcare.
• Creative Freedom:
  Space to experiment, play with trends, and innovate.
• Growth Opportunity:
  Grow with a fast‑scaling startup and build a standout portfolio.
• Compensation:
  Competitive salary + performance incentives.

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