Client Accounts Manager Legal Billing

Client Accounts Manager Legal Billing

Snell & Wilmer is seeking a Client Accounts Manager to safeguard client relationships by ensuring accounts are managed with precision and professionalism. This hybrid role is based in our Phoenix and Salt Lake City offices and reports to the Director of Client Accounts.

As an Account Manager, you will partner with attorneys, clients, and internal teams to keep accounts on track, resolve billing issues, and ensure prompt payment, especially for past‑due accounts. The role combines independent work with collaboration, travel to offices, and direct involvement in the firm’s financial health.

• Meet regularly with billing attorneys and legal staff to discuss past‑due accounts and determine actions to collect.
• Communicate directly with clients verbally and in writing to resolve billing issues and secure timely payment.
• Travel regularly to designated offices to meet with attorneys in person and formulate action plans around client accounts.
• Report monthly (in person or virtually) to the firm’s Client Review Committee on collections efforts and escalating problem accounts as needed.
• Generate and analyze reports to identify account follow‑up and address concerns with appropriate attorneys and/or legal staff.
• Act as a resource and train new attorneys and staff on our accounting software and processes.
• Resolve and appeal rejected electronic invoices so they can be resubmitted.
• Understand and follow client billing guidelines.
• Perform account reconciliations, provide account ledgers and other reports as needed or requested.
• Act as liaison between attorneys and the Accounting Department.

• Prior law firm experience, preferably in billing, or an equivalent relevant area.
• Strong interpersonal, communication, and relationship‑management skills.
• Ability to convey urgency with professionalism to attorneys and clients; assertive yet tactful.
• Demonstrate integrity in personal and fiduciary matters.
• Excellent business communications, writing, presentation and interpersonal skills, with a strong client focus in a fast‑paced environment.
• Willingness to embrace new technologies and technical knowledge/expertise with Microsoft Office, web‑based credit‑card processing, Aderant (or similar systems).

Snell & Wilmer offers a competitive, performance‑based compensation and a generous benefits package starting on day one. The package includes medical, dental, vision, disability, life insurance, 401(k)/profit sharing, paid holidays, tuition reimbursement, and paid time off (vacation, personal, and sick time where appropriate). Snell & Wilmer values the principles of Diversity, Inclusion, and Belonging.

We are an Equal Employment Opportunity employer.

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Accounting/Auditing
• Industries: Law Practice