Patient Account Specialist

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The Patient Account Specialist is responsible for processing accounts that are in collections.

This position communicates with both Midwest Dental’s collections department and outside collection agencies to help resolve account issues.

The Patient Account Specialist will aid in the efficiency of the collections department and the insurance department as a whole.

The Patient Account Specialist shall be responsible for many areas including but not limited to the list of duties outlined below.

Monday through Friday

• Exceptional customer service skills
• Excellent oral and written communication skills
• Communicates in a professional manner
• Ability to effectively solve problems
• Be a team player
• Demonstrates a high attention to detail
• Be Dependable/Reliable
• Accuracy
• Efficiency
• Work independently
• Excellent organization and time management skills
• Monitor outstanding account balances for determination of next steps in the collection process
• Correspond with patients to settle disputes and inquire and collect delinquent balances or make payment arrangements
• Communicate both on the collections team and to outside collection agencies to resolve patient account issues
• Process and review account adjustments and resolve patient account discrepancies
• Post E-Payments
• Process account write-offs and bad debt accounts
• Prepare and mail collection final letters to patients and add markers on patient accounts
• Process month end reports
• Work reports (Cycle 4 AR report, Payment Arrangement report, & Collections Hold report)
• Other duties as assigned by the manager (cross training may be provided as well)

Microsoft applications - Windows, Office, Outlook, Excel, Word

• Use a fax machine, scanner, and calculator
• Knowledge of basic accounting - credits/debits and balances
• 2+ years of customer service
• 2+ years of previous accounting, preferably in accounts receivable
• Experience with bankruptcy law and the legal system

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess a demonstrated record of success in leading a team to achieve common goals.

• Analytical - Ability to solve practical problems, synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
• Problem Solving - Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics; ability to determine the root cause of internal and external issues.
• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas; able to maintain productive working relationships with internal and external customers.
• Communication Skills - Speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates individual and group presentation skills; communicates effectively in presenting information to individuals of the organization.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
• Computer Skills - Must possess working knowledge of Microsoft Excel, Word, Access and Outlook software, including the ability to create, manipulate, analyze and interpret Excel spreadsheets, working knowledge of the Internet, Internet browsers, and search engines.

High School Diploma

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental…