Specialty Nurse Navigator - Division of Neurosurgery

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

This role will provide guidance, oversight, and coordination to the following activities:

* Represents patients and families coming to CHOP from local, regional and national, and international sources including referring physicians,

* hospitals, community at-large, and other ancillary agencies by coordinating their care.

* Provides on-going family support and ensures referral to appropriate support services

* Coordinates patient care services and maintains interpersonal relationships with patients, families, physicians and referral sources for the

* duration of care - from initial contact through discharge and follow-up.

* Works with leadership to assist in the development and implementation of education and outreach activities for the Program.

The Specialty Nurse Navigator in Neurosurgery will be required to work 5 - 8 hours days and be onsite at the HUB or in the Buerger Building 100% of the time (no hybrid or remote days).

What you will do

* Patient Navigator Responsibilities

* Coordinates care with referring clinicians, patients, and families to ensure ease of access and ongoing communication, continually striving to enhance the CHOP experience, focusing on family centered care.

* Coordinates a plan of care for referral patients and families and is the person of contact with their referring physician.

* Assesses patient's and parent's health status, health care, psychosocial and support needs

* Provides instruction in disease process, treatment plan, health and skill teaching Coordinates referrals and collection of appropriate medical records and diagnostic information; abstracts pertinent clinical information as necessary.

* Maintains a relationship with the patient/family throughout the course of their care, from initial contact to the end of their hospitalization, providing the patient and referring physician with updates and pertinent medical information.

* Supervises scheduling processes by assisting in triaging new patients for urgency; assigning new patients/consults to appropriate providers; and ensuring coordinated care for patients in need of multiple provider and diagnostic appointments.

* Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to establish ongoing relationships. Participates in appropriate meetings relevant to patient's management, i.e. case conference, etc

* Outreach and Program Development / Resource Utilization and Collaboration

* Develops and Implements strategies to increase utilization of the services, programs and physicians.

* Identifies and evaluates new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analyses.

* Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to maintain ongoing relationships.

* Periodically develops, refines and updates outreach materials, such as survey tools, fact sheets, and patient/family/provider education.

* Facilitates philanthropic activities that support programmatic initiatives.

* Works with the Web and Marketing Teams to assist in the development of program web and print content, including patient education materials.

* Collaborates with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.

* Meets routinely with strategic internal partners to ensure consistent messaging to referral audiences and alignment of key program initiatives.

* Data Management

* Establishes, tracks and maintains metrics and helps prepare related reports and resources.

* Develops and maintains a physician/referral contacts database.

* Works with collaborators to develop and maintain survey tracking tool for referrals

* Provides referral demographics (reports) and analyses to support departmental growth objectives.

* Establishes and maintains metrics in relation to outreach priorities and departmental initiatives.

* Leadership

* Acts as a resource and mentor for staff (i.e. administrative staff, nursing) regarding patient or family processes…