1st Shift NOC Technician Intern

Job Summary

The Network Operations Center (NOC) is a 24/7 department responsible for monitoring, maintaining, and supporting the company’s critical technical infrastructure. This includes all core IT systems, applications, networks, cloud services, data platforms, and websites.

We are seeking intelligent, driven IT professionals who are looking to gain insight into and experience with the full scope of IT systems that make up an enterprise-level company.

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent future problems.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other Development and IT teams (IT Support, Network Engineers, Systems Administrators, etc.) to establish troubleshooting protocols and solve problems.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly elevate downtime events with the appropriate level of urgency.
• Bridge communication between IT teams and end users while facilitating issue resolution.