IT Support Administrator

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Job Type: Permanent Full-Time

Join Worth & Company, a leading General and Specialty Contractor since 1983. Our core belief in “standing together strong as an extraordinary team” has made us a respected name across 13 states. We’re looking for talented individuals to join our team of over 600 employees, where you’ll experience a positive company culture, cutting-edge technology, and a strong focus on safety. With expertise in mechanical (HVAC/Plumbing) construction, design/build projects, and industrial construction, we offer a dynamic and rewarding work environment.

At Worth & Company, you’ll enjoy competitive salaries, a paid HSA plan, exciting company events, an Employee Stock Ownership Program, and a matching 401k. We are proud to prioritize diversity and inclusion, ensuring that everyone feels valued and appreciated. If you’re ready to be part of a team that supports your growth and success, we’d love to hear from you!

We are seeking a dependable and customer‑focused Level 1 Helpdesk & IT Support Administrator to serve as the primary frontline support resource for our IT department. This full‑time, entry‑level position supports daily IT operations, provides first‑level troubleshooting, manages ticket intake, and assists IT leadership with coordination, organization, and administrative support tasks. This role is designed for someone who is organized, communicative, and eager to build foundational IT experience.

• Serve as the first point of contact for employees requesting technical assistance via phone, email, or ticket system.
• Perform basic troubleshooting for hardware, software, connectivity, email, login, and access‑related issues.
• Provide step‑by‑step guidance to end users with a customer‑service focused approach.
• Document all issues, troubleshooting steps, and required follow‑up within the ticketing system.
• Escalate unresolved, advanced, or complex issues to Level 2 or higher IT teams as needed.

• Support IT leadership with scheduling, coordination, task organization, and other administrative duties to help daily operations run smoothly.
• Assist with device setup, imaging, configuration, and basic equipment installation.
• Help maintain IT inventories, track equipment, and organize assets.
• Perform routine system checks and basic maintenance tasks as assigned.
• Ensure office technology (printers, scanners, conference room equipment, etc.) remains operational and supported.

• Deliver clear communication and maintain a helpful, professional demeanor with all employees.
• Follow IT procedures consistently and contribute to a responsive, supportive IT environment.
• Demonstrate reliability through consistent attendance—especially during peak morning support hours.
• Health Dental, and Vision Insurance
• Employer Paid Short‑and Long‑Term Disability
• Employer Paid Life Insurance Policy up to $50,000
• Employee Stock Ownership Program
• 401(k) Matching Program
• Referral Bonus Program
• Paid Time Off & Holidays

Compensation is based on experience and may be adjusted accordingly.

Requirements:

• Strong communication, customer service, and organizational skills.
• Basic understanding of computers, software, and networks.
• Ability to follow structured processes and escape to higher tiers when necessary.
• Professional, friendly, and patient interpersonal style.
• Must pass pre‑employment background check and drug screening.

Worth & Company, Inc. is an Equal Opportunity Employer and values diversity at all levels. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic as mandated by law.