More jobs:
Desktop and Mobility Support
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19107, USA
Listed on 2026-03-05
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
* Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
* Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
* Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
* Deployment of device drivers and windows patch updates
* Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
* Manage the Security compliance health status of end user workstations
* Working knowledge of enterprise Ticketing tool like Service Now
* Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
* Adjust configuration options as required to resolve defects identified while performing corrective action on a device
* Investigate desktop level incidents and identify root causes to be able to provide solutions.
* Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
* Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
* L2 Workstations operational support
* Monitor and report on User experience.
* Report on Workstation image deployments and patch compliance metrics
Salary Range $65000 -$75000 year
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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