Business Analyst

Skill:
Service Now CMDB Business Analyst

Must Have Technical/Functional

Skills:

* Bachelor's degree or equivalent (4-years) in Computer Science, Engineering, or related field.

* Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4.

* Experience in Agile SCRUM methodology.

* 4+ years of practical experience and shown success with the requirements gathering for Service Now CMDB and Service Mapping.

* Comprehensive understanding and background in Service Now Discovery, including Cloud Discovery and how it should populate the CMDB

* Service mapping, MID server configuration, data mapping.

* Integration overview between Service Now and external tools/systems or experience with Integration Hub a plus.

* Strong experience with Service Now out of box functionalities.

* Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST.

* Teamwork and collaboration.

* Resourceful, takes the initiative to accomplish goals and objectives.

* Excellent oral and written communications.

* Organized and analytical, adept at working in a team environment and able to handle multiple priorities.

* Adaptability / ability to manage change.

* Problem solving / analytical thinking with a results-oriented focus.

* Strong understanding of Service Now modules.

* Ability to articulate Service Now features as it relates to the customers business

Roles & Responsibilities :

* This position is responsible for capturing business requirements for Configuration Management, Discovery, and Service Mapping.

* Liaison between the business and the platform team.

* Captures business and user requirements (as stories for agile shops).

* Ensures requirements are understood, developed, tested, and delivered to specification.

* Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.

* Represents project stakeholders throughout planning, development, and release processes.

* Works with the platform team to develop release estimates.

* Supports the testing effort.

* Works with stakeholders to drive adoption.

Salary Range - $90,000-$100,000 a year

TCS Employee Benefits

Summary:

* Discretionary Annual Incentive.

* Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

* Family Support:
Maternal & Parental Leaves.

* Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

* Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

* Time Off:
Vacation, Time Off, Sick Leave & Holidays.

* Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.