Content Experience Specialist

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Are you passionate about crafting intuitive digital experiences? Do you geek out over conversational design and get excited about the possibilities of AI and machine learning? If so, we've got a seat for you at our table! About the Role As a Specialist 2, Content Experience, you'll be at the heart of designing and refining digital tools that empower our front-line agents and delight our customers.

You'll dive into user research, prototype new ideas, and collaborate across teams to ensure our content is clear, helpful, and delivered at just the right moment. This isn't just a job-it's a chance to shape how people interact with technology in meaningful ways.

Job Description

What You'll Do

• Partner with designers, researchers, product owners, and engineers to create user-centered content experiences.
  • Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
  • Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
  • Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
  • Confidently present creative solutions to stakeholders and development teams in formal and informal settings
• Research usability and assess the look, feel, and functionality of digital tools.
• Develop and refine prototypes that make complex tools simple and intuitive.
• Monitor digital media performance and iterate based on user behavior.
• Contribute to large-scale projects and occasionally tackle smaller ones with precision.
• Ask the right questions to the right people to get the right answers-at the right time.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Tools You Might Use

• Must-Have: MS Office
• Nice-to-Have: Figma, Jira, Google Dialogflow, Google Agent Development Kit (ADK)

What You Bring

Required:

• A deep understanding of conversational design
• A solid grasp of agentic design and a fearless curiosity about AI
• Experience with or interest in machine learning
  , especially prompt writing and collaboration with ML engineers

Bonus Points For:

• Content management experience
• UX collaboration chops
• A love for teamwork and cross-functional partnerships

Who You'll Work With

• UX/UI Designers
• Researchers
• Engineers, Developers, and Product Owners

Together, you'll build tools that make life easier for our users and help our team shine.

Growth & Development

We're big on growth. You'll receive:

• Supportive onboarding with training modules, job shadowing, and access to the Conversational Design Institute
• Opportunities to level up-this role can grow into a Specialist 3
• A collaborative, family-oriented team culture where everyone pitches in

Success Looks Like

• Delivering the right content at the right time in the right way
• Helping users understand content effortlessly
• Asking smart questions and driving clarity across teams

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to…