Manager Patient Access Admission Registration & Patient Fin Svs - Penn Presbyterian

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

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Summary:

The Manager of Patient Access, Admissions Registration & Patient Financial Services manages and coordinates the daily operations for the Patient Access Division of Admissions and Patient Financial Services at Penn Presbyterian Medical Center. This includes registration and insurance clearance functions for Inpatient Admissions, Outpatient Perioperative (surgical), Outpatient Cardiology and Vascular, and Outpatient Pulmonary Services. The Manager of Patient Access directs and coordinates the activities of subordinate staff to provide excellent customer service and improve the quality of departmental operations.

This individual works closely with leadership to set goals, priorities, and performance standards and manages the financial services department in maintaining an effective billing system by ensuring accurate and timely input of patient demographic and insurance information. The Manager of Patient Access demonstrates a consistent standard of excellence to which departmental work is expected to conform. Performance has a direct impact on meeting Penn Medicine's Revenue Cycle Key Performance Indicators (KPIs) and the Department's Press Ganey Registration Scores.

Responsibilities:

• Manages all aspects of registration to promote complete, accurate and timely hospital billing-maximizing collectible and minimizing uncollectible accounts.
• Produces reports and provides recommendations concerning improvement in access management to ensure patient information is complete and accurate for billing and clinical purposes.
• Manages front-end processes, including point-of-service collections, medical necessity checks, patient check-in and registration, pre-authorization, insurance eligibility, and other tasks as assigned.
• Addresses patient complaints in a timely and courteous manner
• Administers competency assessments, staff orientations, ongoing education programs and development courses in all areas of responsibility
• Provides feedback to staff, both within and outside of formal review processes.
• Sets, monitors, and responds to financial, service, and quality standards for staff in all areas of responsibility
• Performs regular audits to ensure registration quality.
• Works with other service department leaders to identify and implement efficiencies, economies, and best practices
• collaborates with all service departments to enhance communication and information-gathering activities.
• Acts in accordance with the organization's mission and values while serving as a role model by complying with all organizational policies regarding ethical business practices, as well as all relevant local, state, and federal laws

Credentials:

• American Association of Healthcare Administrative Management

Education or Equivalent

Experience:

• Associate of Arts or Science (Required)
• Education Specialization:
  
  Business or related field Equivalent
  
  Experience:
  
  • And 5+ years Hospital Revenue Cycle Setting

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission.

Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.