Supervisor Slots DR

Summary:

When assigned, supervises Slot Operations team members consistent with internal controls, policies and procedures while ensuring guest service standards are consistently met.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

* Smile, display energy and open body language

* Proactively greet team members and guests, initiating interaction to provide service

* Always use a positive parting remark to end the conversation

Essential Job Functions:

* A Slot Attendant may fill the role of a Supervisor Slot Dual-Rate in the absence of a Supervisor Slot Operations and will not perform their normal duties in the same day.

* Supervises Slot Operations team members and assists with guest interactions and transactions as needed.

* Assists Slot Operations team members as needed with the payment of slot machine jackpots and machine malfunctions.

* Notifies Slot Technicians when machine malfunctions require technical assistance.

* Provides feedback to management.

* Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.

* Writes and submits shift and other reports required to document shift activity.

* Complies with all internal controls and procedures related to departmental operations.

* Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.

* Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.

* Ability to extend complementary services in accordance with the approved comp matrix.

* Manages Slot Technical staff in conjunction with, and in the absence of, Slot Technical Management Staff.

* Performs other duties as assigned.

Qualifications:

* Must be 18 years of age or older.

* High school diploma or equivalent.

* One or more years in casino related experience.

* Excellent customer service and interpersonal skills.

* The ability to motivate staff through a teamwork approach.

* Ability to communicate with team members and guests

* Excellent communication skills, both written and oral.

* Available to work flexible shifts, weekends and holidays.

* Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

* Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.

* Frequently required to stoop and kneel.

* Must occasionally lift up to 25 pounds.

* Able to work with others while maintaining a positive and courteous demeanor.

* Ability to work in a noisy and smoky environment.